• Job Description Customer Service Specialist
• Customer Service Job Description Pdf
• Customer Service Job Description Template
• Customer Representative Job Description

1. Customer Service Job Description

• Having said that, I want to pass along seven keys to improving customer service that I’ve learned from years of helping the gaming industry. These seven keys will set you on the right path to creating a customer service culture at your property and reaping the rewards. Key #1: Change is Difficult.
• Gaming services workers typically do the following: Interact with customers and ensure that they have a pleasant experience Monitor customers for violations of gaming regulations or casino policies Inform.

The customer service job description gives you a good understanding of the duties, responsibilities and skills involved in customer service work.

Casino Careers is a free resource to candidates interested in finding employment in casino hotel resorts, riverboats, cruise lines, racetracks, gaming technology, manufacturing, and pari-mutuel companies. Candidates post a free resume in a secure database and apply to Employers through posted jobs.

Although customer service jobs vary according to sector, the company and the level of the position, the fundamental job requirements remain standard for the customer service function in an organization.

Select the details that apply to your position from this comprehensive customer service responsibilities list.

CUSTOMER SERVICE JOB DESCRIPTION

General Purpose

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

Main Job Duties and Responsibilities

• deal directly with customers either by telephone, electronically or face to face
• respond promptly to customer inquiries
• handle and resolve customer complaints
• obtain and evaluate all relevant information to handle product and service inquiries
• provide pricing and delivery information
• perform customer verifications
• set up new customer accounts
• process orders, forms, applications and requests
• organize workflow to meet customer timeframes
• direct requests and unresolved issues to the designated resource
• manage customers' accounts
• keep records of customer interactions and transactions
• record details of inquiries, comments and complaints
• record details of actions taken
• prepare and distribute customer activity reports
• maintain customer databases
• manage administration
• communicate and coordinate with internal departments
• follow up on customer interactions
• provide feedback on the efficiency of the customer service process

Education and Experience

• High school diploma, general education degree or equivalent
• knowledge of customer service principles and practices
• knowledge of relevant computer applications
• knowledge of social media platforms
• knowledge of administrative procedures
• numeric, oral and written language applications
• product knowledge

Key Skills and Competencies

• interpersonal skills
• communication skills- verbal and written
• listening skills
• problem analysis and problem-solving
• attention to detail and accuracy
• data collection and ordering
• customer service orientation
• adaptability
• initiative
• stress tolerance

Use this customer service job description Part 2 to further develop your job description.

Use this job description to create a winning customer service resume

Do you want help in creating your resume? Use the customer service resume template to write a professional and persuasive resume.

CUSTOMER SERVICE RESUMES

Job Description Customer Service Specialist

Customer Service Resume

CUSTOMER SERVICE RESUMES

Customer Service Manager Resume

Entry Level Customer Service Resume

Send a powerful cover letter with you resume. View the customer service cover letter and adapt it for your own use.

Customer Service Resume Objective Examples

Customer service job interviews

CUSTOMER SERVICE INTERVIEWS

Customer Service Interview Guide

CUSTOMER SERVICE INTERVIEWS

Customer Service Interview Q&A

CUSTOMER SERVICE INTERVIEWS

Behavioral Interview Questions

What skills do you need for customer service?

Employers responded to this question by identifying these 5 key customer service representative skills in addition to a strong customer service orientation:

• effective communication skills including active listening, asking appropriate questions, clarifying the issues and expressing oneself clearly.
• analysis and problem assessment skills demonstrated by the ability to collect the necessary information to identify key issues and identify cause-effect relationships

• adaptability including the ability to perform efficiently in different environments and with diverse tasks and people
• stress tolerance and the ability to maintain satisfactory work standards under pressure
• in-depth product knowledge including proactive learning and understanding

Don't miss these customer service job description pages

Customer Service Job Description Pdf

Bank Customer Service Job Description

Latest Update - Customer Service Salary

Customer Service Job Description Template

Indeed.com reports that the average salary for Customer Service Representative job postings on the site for the United States is $14.60 per hour as of December 2020 and additional commission is paid at an average of $6,725 per year.

Customer Representative Job Description

To Top of Page